CITRUSS World of Shopping was founded in 2005 and is the Arab world’s first dedicated home shopping TV channel and the premier full-media retail destination in the Middle East and North Africa (MENA). As the true home of omni-channel retailing, CITRUSS World of Shopping offers a wide range of quality products including home, kitchen, beauty, fashion and jewelry. It serves more than one million customers and reaches more than 300 million consumers across the MENA region.
CITRUSS hassle free return policy
If you are not 100% satisfied with your purchase, don’t worry! citruss offers a hassle free return policy.
How to return an item in 2 simple steps:
2. Our customer care representative will assist you and schedule a time for pickup of the unwanted item through a courier
Terms and Conditions of Sale for orders shipped with Shop&Ship:
- citruss offers the Shop&Ship service for the following countries only: Egypt, Jordan and Lebanon. All purchases will be billed in US Dollars.
- Shop&Ship is an international shipping service that allows you to shop from the UAE and other countries. For more information, shipping fees and the shipping terms, please visit: www.shopandship.com.
- Note: there is no restriction on maximum weight for a shipment. But shipping charges are based on the weight of your order. Make sure that you are aware of the weight of your order before placing it so that you avoid unwanted shipping costs. Check the Shop&Ship shipping charges here:
- To sign up for a lifetime free membership with Shop&Ship sponsored by citruss, mention the following code during the sign-up process: CITSNSFREE
- Refunds will not be made for purchases shipped with Shop&Ship except for clause 7.
- Exchanges will be made only in the following cases and only if the original invoice is enclosed in the return box.
a. If the wrong item was received, a seven (7) days exchange guarantee from the date of receipt is given, provided that the merchandise is as new, complete with box and packaging and in re-sellable condition. If the products are used or opened, then no exchange is possible.
b. If a product is broken or damaged, it can be sent back for exchange for the same item within seven (7) days from the date of receipt.
- Exchange will only be made, if stock is available. If stock is not available, you will receive a refund. The refund will be initiated immediately once the return product is received. If you placed your order via cash on delivery, please note that the amount will be refunded into your citruss account as store credit for you to enjoy as you like at any time. Credit card refunds will appear on your credit card statement only within the next billing circuit. Paypal purchases will be refunded to your Paypal account.
- In case you want to return a product to us, make sure to send us an email to firstname.lastname@example.org, mentioning your order ID and reason for return.
- Keep the complete box and packaging if you intend to exchange within the specified exchange period.
- If the product is returned after seven (7) days from the date of receipt, citruss is not obligated to exchange the product or refund you.
- citruss will refund you for the return charges in case a return is done as per 6 a. and b. In all other cases, return costs must be covered by you.
- All products and services sold by citruss are subject to any applicable warranties and representations of their respective manufacturers. Accordingly, citruss makes no representation or warranty with respect to any product or service sold.
- Contact us: email@example.com.
With a strong focus on technology and a commitment to offer seamless shopping across the region, CITRUSS World of Shopping has created multi-platform channels covering TV, website, App and social media. Based in Dubai, UAE, CITRUSS World of Shopping is broadcast 24/7 via satellite (NileSat/ArabSat) and other cable networks (du/OSN/Gobx) and offers a safe and secure online shopping service, delivering to Saudi Arabia, UAE, Oman, Bahrain, Kuwait and many other countries in the MENA region.
Shark Shopping, one of China’s largest full-media retail platforms, has become the major investor in CITRUSS World of Shopping since 2017. With the investment and technology brought by Shark Shopping, CITRUSS is more capable of giving prominence to an extensive range of high-quality products and services. CITRUSS is devoted to innovating and delighting its customers in the MENA region by utilizing diverse global resources.